• Qualifications in Retail
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Retail

The retail sector is one of the largest employers in the UK. It offers a wide choice of careers within the sector such as buying, marketing, e-commerce and visual merchandising. It is a sector that offers flexible working and lots of promotion opportunities. An Apprenticeship in retail will help you develop your retail career in whatever direction you wish to take it.

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Level 2 Retail Knowledge

  • Qualification

    The units below have to be completed successfully. In addition to these businesses can decide along with their Tutor/Assesser which additional units to complete to meet the needs of their business.

    Mandatory units:
    • Understanding the retail selling process
    • Understanding customer service and the selling process in the retail sector
    • Understanding how individuals and teams contribute to the effectiveness of a retail business
    • Understanding how a retail business maintains health and safety on its premises.

    And seven optional units from the following:
    • Understanding retail consumer law
    • Understanding security and loss prevention in a retail business
    • Understanding the handling of customer payments
    • Understanding the control, receipt and storage of stock
    • Understanding visual merchandising
    • Understanding how the effectiveness of store operations can be improved
    • Understanding environmental sustainability
    • Understanding sales prevention for retail and licensed
    • Understanding the use of in-store web-based facilities in promoting retail sales
    • Understanding how to maintain the confidentiality and security of customer data held online

    Transferrable Skills
    GCSE grade of A*-C in English, Maths or Level 2 equivalent. If you have a D qualification at GCSE English/Maths we will assist you to up your level. This will include ICT.

    Employee Rights and Responsibilities (ERR)
    All apprentices need to show that they have a good understanding of employee rights and responsibilities.

    Personal Learning and Thinking Skills (PLTS)
    This consists of important skills that are needed in the work environment and include:

    • Creative Thinking
    • Independent Enquiry
    • Reflective Learning
    • Team Working
    • Self Management
    • Effective Participation

    The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

    On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

  • Programme Length

    Minimum recommended duration of programme is 12 months.
  • Careers and Progression

    More and more employers are looking for qualified retail professionals. The Level 2 Apprenticeship is suitable for working in all forms of retail, including fashion, commodities, hardware etc as a such as phones, Retail Assistant/adviser.
    Progression on to the Level 3 retail or customer services Apprenticeship, or promotion to team leader or retail executive.
  • Entry Requirements

    There are no mandatory entry requirements, but a keen interest in retail sector. It may be useful to have already achieved a Level 1 but is not essential.

Level 2 Retail Skills

  • Qualification

    The units below have to be completed successfully. In addition to these businesses can decide along with their Tutor/Assesser which additional units to complete to meet the needs of their business.

    Mandatory units:
    • Work effectively in a retail team

    And choose from 77 optional units including:
    • Check stock levels and sort out problems with stock levels in a retail environment
    • Display stock to promote sales to customers in a retail environment
    • Deal with customer queries and complaints in a retail environment
    • Help customers to choose products in a retail environment

    Plus a wide range for specific types of retail such as bakery, fashion, Hardware etc.

    Transferrable Skills
    Where a GCSE grade of A*-C has not been achieved in English, Maths in the last 5 years you will be required to complete the functional skills up to Level 2. If you have a D qualification at GCSE English/Maths we will assist you to up your level. This will include ICT.

    Employee Rights and Responsibilities (ERR)
    All apprentices need to show that they have a good understanding of employee rights and responsibilities.

    Personal Learning and Thinking Skills (PLTS)
    This consists of important skills that are needed in the work environment and include:

    • Creative Thinking
    • Independent Enquiry
    • Reflective Learning
    • Team Working
    • Self Management
    • Effective Participation

    The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

    On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

  • Programme Length

    Minimum recommended duration of programme is 12 months.
  • Careers and Progression

    More and more employers are looking for qualified retail professionals. The Level 2 Apprenticeship is suitable for working in all forms of retail, including fashion, commodities, hardware etc as a such as phones, Retail Assistant/adviser.
    Progression via developed transferable skills such as customer service, team work and communication and can develop skills for specialist areas such as food and drink, fashion, bakery, gardening etc.
  • Entry Requirements

    There are no mandatory entry requirements, but a keen interest in retail sector. It may be useful to have already achieved a Level 1 but is not essential.
 

Level 3 Sales Professional

  • Qualification

    The units below have to be completed successfully. In addition to these businesses can decide along with their Tutor/Assesser which additional units to complete to meet the needs of their business.

    Mandatory units:
    • Work effectively and support others in a retail organisation
    • Understanding customer service
    • Understanding the management of risks to health and safety on retail premises
    • Understanding retail selling process
    • Understanding the development of personal and team effectiveness

    And choose a wide range of optional units from the following:
    • Help customers choose products
    • Source required goods and services
    • Audit stock levels an stock inventories
    • Organise and manage storage of stock
    • Maintain availability of goods on display
    • Manage the prevention of wastage and loss
    • Monitor and solve customer service problems
    • Produce staffing schedules to help team achieve targets
    • Demonstrate products to customers

    Specific units for specialised retail including specific units for clothes and food stores, florists, electrical and web-based retail. Call for full list of units

    Transferrable Skills
    Within certain units learners will be supported with English and maths where required. There are no explicit opportunities to develop ICT skills.

    Employee Rights and Responsibilities (ERR)
    All apprentices need to show that they have a good understanding of employee rights and responsibilities.

    Personal Learning and Thinking Skills (PLTS)
    Team leading - Opportunities exist throughout the qualification to develop these skills.
    Working with others - Opportunities exist throughout the qualification to develop these skills.

    The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

    On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

  • Programme Length

    Minimum recommended duration of programme is 12 months.
  • Careers and Progression

    Level 3 Diploma in Retail knowledge
    Level 4 Diploma in Management
    Level 4 NVQ Diploma in Customer Service
    Completion of this qualification offers learners a number of progression routes including higher level studies at university or FE colleges
    Units are available for credit transfer
  • Entry Requirements

    No Specific recommended entry requirement. Learners may find having a Level 2 in Retail useful.
    An keen interest in retail is desirable.

Level 3 Visual Merchandising

  • Qualification

    The units below have to be completed successfully. In addition to these businesses can decide along with their Tutor/Assesser which additional units to complete to meet the needs of their business.

    Mandatory units:
    • Work effectively and support others in a retail organisation
    • Understanding customer service
    • Understanding the management of risks to health and safety on retail premises
    • Understanding retail selling process
    • Understanding the development of personal and team effectiveness

    And choose a wide range of optional units from the following:
    • Choose merchandise t feature in visual displays
    • Manage the use of signage and graphics in displays
    • Evaluate the effectiveness of displays
    • Manage budget for projects
    • Design visual merchandising display layouts
    • Make props and decorate fixtures and panels for displays
    • Follow guidelines for planning and preparing displays

    Specific units for specialised retail including specific units for clothes and food stores, florists, electrical and web-based retail. Call for full list of units.

    Transferrable Skills
    Within certain units learners will be supported with English and maths where required. There are no explicit opportunities to develop ICT skills.

    Employee Rights and Responsibilities (ERR)
    All apprentices need to show that they have a good understanding of employee rights and responsibilities.

    Personal Learning and Thinking Skills (PLTS)
    Team leading - Opportunities exist throughout the qualification to develop these skills.
    Working with others - Opportunities exist throughout the qualification to develop these skills.

    The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

    On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

  • Programme Length

    Minimum recommended duration of programme is 12 months.
  • Careers and Progression

    Level 3 Diploma Sales Professional
    Level 3 Diploma Retail Management
    NCFE Level 3 Employability qualifications
    NCFE L3 Customer Service
    Credit transfer is available.
  • Entry Requirements

    No Specific recommended entry requirement. Learners may find having a Level 2 in Retail useful.
    An keen interest in retail is desirable.

Level 3 Management

  • Qualification

    The units below have to be completed successfully. In addition to these businesses can decide along with their Tutor/Assesser which additional units to complete to meet the needs of their business.

    Mandatory units:
    • Work effectively and support others in a retail organisation
    • Understanding customer service
    • Understanding the management of risks to health and safety on retail premises
    • Understanding retail selling process
    • Understanding the development of personal and team effectiveness

    And choose a wide range of optional units from the following:
    • Audit stock levels and stock inventories in a retail environment
    • Source required goods and services in a retail environment
    • Manage staff to receive goods
    • Monitor and organise stock
    • Manage the payment and transaction process
    • Produce staffing schedules
    • Plan, allocate and monitor work of a team
    • Make effective decisions
    • Manage conflict
    • Monitor and solve customer service problems

    Call for full list of units.

    Transferrable Skills
    Within certain units learners will be supported with English and maths where required. There are no explicit opportunities to develop ICT skills.

    Employee Rights and Responsibilities (ERR)
    All apprentices need to show that they have a good understanding of employee rights and responsibilities.

    Personal Learning and Thinking Skills (PLTS)
    Team leading - Opportunities exist throughout the qualification to develop these skills.
    Working with others - Opportunities exist throughout the qualification to develop these skills.

    The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

    On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

  • Programme Length

    Minimum recommended duration of programme is 12 months.
  • Careers and Progression

    Level 3 Diploma in Retail knowledge
    Level 3 Award Certificate or Diploma in retail skills
    NCFE Level 3 Employability qualifications
    NCFE L3 Customer Service
    Credit transfer is available.
  • Entry Requirements

    No Specific recommended entry requirement. Learners may find having a Level 2 in Retail useful.
    An keen interest in retail is desirable.

For more information please get in touch: