• Qualifications in Customer Service

Warehousing and Storage Apprenticeships

Warehousing and Storage is an essential part of logistics operations. There is more to this job than just lifting and moving things around, although this is involved in some jobs. You’ll need to be hands on, fit and learn how to lift and move things properly. An Apprenticeship in Warehousing and Storage will give you the essential skills to start your career in this industry.

Working in warehousing and storage can be varied and involve stock control, keeping equipment in good working order, processing returned goods, or managing the receipt of and distribution of products. You may also learn how to maintain hazardous goods and material. Good team work is essential in this role as it is important to meet tight schedules to keep up with sales and service demands.

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Intermediate Warehousing and Storage

  • Employers are seeking applicants with a keen interest in the sector and who are happy to work shifts, be part of a team and good timekeepers. Work experience is not essential, but functional levels of maths and English is needed at level 1.
  • The units below have to be completed successfully. In addition to these businesses can decide along with their Tutor/Assesser which additional units to complete to meet the needs of their business.

    Mandatory units:
    • Health and Safety at work
    • Develop effective working relationships with colleagues in logistics operation

    Choose from a range of options to suit your development needs or those of your business, they are:
    • Pick goods in logistics operations
    • Wrap and pack goods
    • Storage of goods
    • Process customer orders
    • Assemble orders for dispatch
    • Maintain the cleanliness of equipment
    • Cleaning and maintenance of external surfaces and areas
    • Keep work areas clean in logistics operations
    • Maintain hygiene standards in handling and storing goods
    • Use a forklift side-loader
    • Use an industrial forklift truck
    • Use a hoist in logistics operations
    • Moving and handling goods
    • Maintain stock at required levels
    • Check stock levels and stick records
    • Contribute to customer service
    • Receive goods
    • Process returned goods

    Transferrable Skills
    English and Maths level 1 or equivalent.

    Employee Rights and Responsibilities (ERR)
    All apprentices need to show that they have a good understanding of employee rights and responsibilities.

    Personal Learning and Thinking Skills (PLTS)
    This consists of important skills that are needed in the work environment and include:

    • Creative thinking
    • Independent enquiry
    • Reflective learning
    • Team working
    • Self management
    • Effective participation

    The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

    On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

  • Minimum recommended duration of 12 months and a minimum of 299 on-the-job Guided Learning Hours (GLH) with 202 GLH off-the-job.
  • Progression routes include Level 3 Advanced Apprenticeship in Warehousing and Storage or Intermediate/Advanced Apprenticeships in Team Leading, Logistics Operations and Driving Goods Vehicles. Job roles with training support such as Team Leader, Warehouse Manager and Transport Manager. The Apprenticeship sits in the Logistics Professional Development Stairway.

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