• Qualifications in Customer Service

Apprenticeships in Customer Service

Customer service can be applied to hundreds of job roles across many different sectors, from government to retail, financial services and hospitality. Good customer service is essential to the success of any business or organisation and it is one thing expected across every job and every industry, whatever your role. At ATT we currently offer Apprenticeships as a Customer Services Practitioner at level 2 and a Customer Service level 3 Apprenticeship.

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Level 2 Customer Services Practitoner

  • On successful completion of your Apprenticeship you will gain a Level 2 Diploma in Customer Service. If you haven't already attained maths and English at GCSE grade C and above or an equivalent qualification, you'll be required to attain Functional Skills level 2 maths and English.
  • The Apprenticeship is a minimum of 12 months.
  • As a Customer Service Practitioner your actions will influence the customer experience and their satisfaction with your organisation. The Apprenticeship will enable you to deliver excellent customer service skills and behaviours as well as product and/or service knowledge to your customers. More and more employers are looking for qualified customer services professionals. The skills you develop will enable you to work across a wide range of sectors, and progress into a variety of job roles or further training and Apprenticeships.
  • Apprentices should have a Level 1 English and Maths qualification. This qualification is suitable for learners aged 16+.

Level 3 in Customer Services

  • Set by the employer, but it is recommended that individuals have more advanced inter-personal skills and experience of working with customers in some capacity.
  • Successful completion of the Apprenticeship will lead to a NCFE Level 3 Diploma in Customer Service. You will also be required to attain Functional Skills maths and English Level 2 if you have not already achieved an equivalent qualification.
  • Minimum recommended duration of programme is 15 months.
  • A customer service specialist is an advocate of customer service and acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems. As experts in your organisation’s products and/or services, they share knowledge within the team and to colleagues. This role gathers and analyses data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the job with an awareness of other digital technologies.
    This apprenticeship provides an ideal stepping stone into specialist, team leading, supervisory or first line management roles. You could also choose to progress on to higher-level training or Apprenticeships.


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